Our Collection
About our brand
At Aurience Candles, we believe a candle is more than just light — it’s an experience. Our name comes from the essence of Light | Luxury | Legacy, and every product we create carries these values.
Each candle is hand-poured with care, using premium wax blends and rich fragrances that turn ordinary moments into extraordinary ones. From elegant jars to artistic designs, Aurience is crafted for those who appreciate the finer things in life.
Our vision is to make every home feel warmer, more inviting, and more luxurious. Whether it’s a quiet evening, a festive celebration, or a thoughtful gift, Aurience brings a glow that lasts beyond the flame.
ORDER
How do I place an order?
Simply browse our collection, select your favorite candles, add them to your cart, and proceed to checkout. You can pay securely using your preferred payment method.
Do I need an account to place an order?
yes, you have to add an account during checkout.
Can I edit or cancel my order after placing it?
Yes, you can request changes or cancellation within a few hours of placing the order. Once your order is shipped, we can’t make changes.
How will I know if my order was successful?
How will I know if my order was successful?
Can I order multiple items at once?
Absolutely! You can add as many products as you want to your cart and checkout in one go.
Do you offer bulk or custom orders?
Yes, we offer bulk and custom candles for weddings, corporate gifting, and special occasions. Contact us on auriencecandles@gmail.com
SHIPPING & DELHIVERY
What are your shipping charges?
We offer free shipping above a minimum order value. For smaller orders, a small shipping fee applies, which may be shown at checkout.
Do you offer free shipping?
Yes, free shipping is available for orders above the minimum purchase value (display this value on your site).
How long does it take to process an order?
Orders are usually processed within 24–48 hours.
How long does delivery take once shipped?
Delivery usually takes 3–7 business days depending on your location.
Do you offer express or same-day delivery?
At the moment, we don’t offer same-day delivery, but we are working to add this option in the future.
Do you ship internationally?
Currently, we ship within India only.
How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email or SMS so you can follow its journey.
What happens if my order is delayed?
Delays are rare, but if they happen, we’ll notify you immediately and keep you updated until your order is delivered.
What should I do if my package is lost or stolen?
Contact us right away. We’ll work with the courier service to resolve the issue and arrange a replacement or refund.
Can I change my shipping address after placing the order?
Yes, but only if the order hasn’t been shipped yet. Contact us as soon as possible for changes.
Do you deliver on weekends or holidays?
Most deliveries happen on business days, but some courier partners may deliver on weekends depending on your area.
ORDER ISSUES & DAMAGES
What should I do if my order arrives damaged or broken?
Please take a photo of the damaged item and packaging, and contact us within 48 hours of delivery. We’ll arrange a replacement or refund.
I received the wrong product, what next?
We’re sorry for the mix-up! Contact us with your order details, and we’ll send the correct item as quickly as possible.
My order is missing an item, what should I do?
Contact us immediately, and we’ll send the missing item or issue a refund.
My tracking shows delivered but I haven’t received it — what now?
Double-check with neighbors or building security first. If you still can’t locate it, reach out to us so we can investigate.
RETURN & REFUNDS
Can I return or exchange an item?
No, you can't return or exchange unless or until it is damaged. We accept return only when unboxing video is available with damage.
What is your return policy?
We accept returns only damaged products within 7 days with full evidence.
How do I initiate a return?
Contact our support team with your order number, and we’ll guide you through the return process.
Do I have to pay for return shipping?
If the product is damaged or incorrect, we cover return shipping costs. Otherwise, return shipping is the customer’s responsibility.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Can I get a replacement instead of a refund?
Yes! If you prefer a replacement, we’ll arrange it at no extra cost.